Informa Telecoms & Media Shop - Managed Services for Growth Markets '09
 

Managed Services for Growth Markets '09

Increase Profitability and Gain Competitive Advantage

17th - 18th March 2009, JW Marriott Hotel, Dubai

Workshop

Leveraging Managed Services in a Challenging Economic Climate

Optimising the Procurement and Contracting Processes

Faced with the challenges of the current worldwide credit crisis and a recessionary pressure, many businesses may have had toscale back their operations and carefully investigate ways to better manage operating expenditures. The successful procurementof services managed by a third party can help businesses and companies to effectively address the growing pressures on operatingexpenditure and profit margins. This workshop will therefore guide participants through the processes that should beundertaken for a successful procurement of managed services, and explain how it can help businesses, particularly in a difficulteconomic climate such as the present. The workshop will also examine the key potential risks which companies may encounterin the procurement of managed services, and discuss useful strategies that can be employed to avoid or mitigate such risks.

Part 1 - Using Managed Services to Control Expenditureand Improve Value

  • Contractual levers to control expenditure
  • Mechanisms to incentivise managed service suppliers

Part 2 - Preparing to Procure a Managed Services in the Current Economic Climate

  • Frequent mistakes made when preparing an RFP
  • How to run a procurement badly/well

Part 3 - Getting Service Level Regimes Right

  • The essential components of service level agreements

Part 4 - The Risks of Contracting Badly

  • How a poor contract will cost you more money

Part 5 - Steps to Ensure you Structure a "Win-Win" Contract

  • Understanding why deals are failing
  • What is really important in the contract
  • The value of a contract

Workshop Presenters:

Matthew Glynn, partner, is the Head of TMC - MESA Region, based in DLA Piper's Dubai office. Matthew is aspecialist in new market entry work and on the commercial and regulatory aspects of a wide range of IT andtelecoms sector transactions, particularly in Asian, African and Middle Eastern emerging markets. Matthew alsoprovides specialist support to corporate and banking transactions in the telecoms and IT sectors.

Hinal Patel, partner, leads DLA Piper's technology and sourcing group which is part of the TMC - MESA Regiongroup. Hinal is a transactional IT, telecoms and outsourcing lawyer. Hinal has considerable experience in advising onthe procurement of managed services and outsourcing services, for example in relation to IT desktop services, widearea network services and voice services, as well as the provision of equipment, software and technology services.

Workshop Timetable:
  • 09.45* Registration
  • 10.00* Workshop Start
  • 17.00 Workshop Close


SOLD OUT IN 2008 - New focus for 2009!