Managed Services for Developing Market Operators '08

Key Contractual Considerations in Managed Services and Outsourcing is an important workshop designed to assist parties seeking to procure managed services, or outsource functions or services to third party providers. The presenter will take delegates through the contractual steps involved and address risks and importantly, risk mitigation strategies. The workshop will be presented by Hinal Patel, Senior Legal Consultant at DLA Piper, a global legal services organisation.

• Planning, planning, planning
• Importance of due diligence
• Using the procurement process to your advantage

• Defining the scope of services
• Putting an effective performance regime in place
• Managing your supplier
• Specific personnel and asset issues
• Exiting the arrangement
• Warranties and liabilities
• Disputes

• Supplier management
• Contract management
• Contract renewal

Hinal Patel, a senior technology and sourcing lawyer in the Dubai office of DLA Piper, a global legal services organisation, is a transactional IT, telecoms and outsourcing lawyer. Hinal has considerable experience in advising on the procurement of managed services and outsourcing services, for example in relation to IT desktop services, wide area network services and voice services, as well as the provision of equipment, software and technology services.

• 13.45 Registration and Coffee
• 14.00 Workshop Commences
• 15.30-15.50 Refreshment Break
• 17.30 Close of Workshop