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Managed Services for Developing Market Operators '08
Increase your Competitive Edge - Accelerate Time to Market of New Services - Reduce Costs
28-29 April, 2008, Courtyard by Marriott, Dubai
Agenda
Day One - 28th April 2008
Registration and Coffee
08.30
Welcoming Address and Speed Networking
09.00
Chairman’s Opening Remarks
09.15
- Junaid Nasser, Principal Consultant, Head of Practice - Procurement and Strategic Sourcing, Analysys Mason Group
KEYNOTE SESSION
Low Cost Operating Model - Introduction to a New Type of Operator
09.25
- Johan Andsjö, CEO, Yoigo
Network Operations Outsourcing- A Managed Services Solution with the Highest Possible Value-Added
09.55
- Andreas Herzog, Vice President, Network Operations, Alcatel-Lucent
DEVELOPING COMPETITIVENESS WITH MANAGED SERVICES IN DEVELOPING MARKETS
Reducing time to Market of New Technologies with Managed Services
10.25
- Abdul Aziz Al Tamami, Chief Operation Officer, Etihad Etisalat (Mobily) Co.
Refreshment Break
10.55
Market Reality of Managed Services in Developing Regions
11.35
- Julien Salanave, iDATE
Addressing the Emerging Markets’ Demand for Managed Services
12.05
- Amyn Merchant, CFO, Warid Telecom
Panel Discussion: Addressing the Network Operators’ Fear of "Losing Control" of the Network in a Managed Services Partnership - What is Core and What Can Be Outsourced?
12.35
- which functions must remain as a key focus for the operator?
- which functions could be managed by a partner?
- assessing the varying models for each operator
- managing the partnership to maintain control
- Johan Andsjö, CEO, Yoigo
- Jörg Behrend, Vice President Technical, Orange Raghu Venkataraman, EVP - Corporate Strategy & Strategic Marketing, du
Lunch and Refreshment Break
13.05
MAXIMISING THE POTENTIAL OF MANAGED SERVICES
Managed Services as a Key Strategy for New Entrants
14.25
- Raghu Venkataraman, EVP - Corporate Strategy & Strategic Marketing, du
Keep Your Eye on Your Core Business
14.55
- Leroy Garwood Blimegger Jr, Vice President- Global Technical Services, Huawei
Total Cost of Ownership- The Ultimate Commercial Managed Services Model
15.25
- Jesus Luzardo, Senior Director, Managed Services, Motorola
Refreshment Break
15.55
Key Enablers for the Successful Implementation of a Managed Services Strategy
16.35
- Jörg Behrend, Vice President Technical, Orange Switzerland
Panel Discussion: Assessing the Best Approach for Various Cases - Multi-Vendor or Single Vendor?
17.05
- one solution does not fit all cases
- pros and cons of a multi-vendor approach
- pros and cons of a single vendor approach
- addressing any conflict of interest
- managing a multi-vendor project
- Leroy Garwood Blimegger Jr, Vice President- Global Technical Services, Huawei
- Jesus Luzardo, Senior Director, Managed Services, Motorola
- Andreas Herzog, Vice President, Network Operations, Alcatel-Lucent
Close of Day One
17.40
Day Two - 29th April 2008
Registration and Coffee
08.50
Chairman’s Opening Remarks
09.15
- Saad Khan, Regional Director, Services, Middle East and Africa, Alcatel-Lucent
Outsourcing - the Road to Risk-Sharing
09.25
- John Strand, CEO, Strand Consult
INCREASING ARPU’S AND REDUCING COSTS THROUGH MANAGED SERVICES
Increasing the Revenue and Profitability of Mobile Data Propositions Through Managed Services- Using a Partner to Drive Increased Usage of Services
09.55
- Vishwanath Alluri, CEO, IMI Mobile
Managing Organisation Change and Development with Advanced Operational Know-How
10.25
- Martin Kottbusch, Global Practise Leader, Business Process and Organisation Development, BT Telconsult
Refreshment Break
10.55
Evolution of Music and Entertainment Content in Developing Markets
11.35
- Adnan Butt, Wateen Telecom, Pakistan
Securing Long-Term Cost Efficiencies with Innovative Managed Services
12.05
- Yesim Hanci, Network Program Management, Vodafone Turkey
KEEPING PACE IN AN EVOLVING INDUSTRY- REDUCING TIME TO MARKET OF NEW TECHNOLOGIES
Is Network Sharing the Way Forward for Reducing Costs in the Developing Markets?
12.35
- Umang Das, Managing Director, Spice Telecom
Lunch and Refreshment Break
13.05
Deploying Leading-edge Converged Services with a Strategic Partner
14.25
- Labib Matta, Senior Partner, neXgen Advisory Group
OPTIMISING PARTNERSHIP MANAGEMENT
SLA’s - Getting the Balance Right
15.05
- Chris Appleby, Partner- Head of TMT, Middle East, Denton Wilde Sapte
Ask the Legal Experts Session
15.35
Your opportunity to ask the experts about any legal issues you are concerned about. Defining and negotiating the contract is the crucial factor in making a success of managed services / outsourcing. Once you have developed your strategy you can’t afford to let the process fail because of a weak contract. Come to the conference with your concerns about contracts and let the experts solve your problems.
- Chris Appleby, Partner- Head of TMT, Middle East, Denton Wilde Sapte
- Matthew Glynn, Partner- Head of IT and Telecoms, Middle East, South Asia and Africa, DLA Piper Middle East
- Alexander Shepherd, Partner- Head of Communications, Outsourcing and Technology, Middle East, Simmon & Simmons
OUTSOURCING IT, CUSTOMER CARE AND BILLING FUNCTIONS
Developing a Strategic Outsourcing Partnership for IT
16.40
- Prakash Paranjape, CIO, Idea Cellular
Panel Discussion: Billing, IT and Customer Care - Perfect for Outsourcing or too Key to the Success of the Business?
17.10
- why outsource customer care and billing operations?
- should these functions be kept within the business
- scope for fraud and failure
- best practise solutions
- Marcus O’Sullivan, Director, Market Development, Intec Telecom Systems
- Shankar Roddam, VP- Middle East and Africa, Subex
- Prakash Paranjape, CIO, Idea Cellular
Close of Conference
17.40
